top of page

Professional Competencies

Click here for full assessment 

           The advising and supporting competency focuses on, quite literally, the advisement and support of students.  It focuses on the skills and information necessary to effectively advise and support students in a variety of ways (ACPA & NASPA, 2016).  I have spent the last year advising the Aspiring Student Affairs Professionals (ASAP) organization, a task that has taught me an incredible amount about effective (and ineffective) advising.

            As a background, ASAP is a very interesting student organization.  Its key members are some of the most involved students on campus, who simply do not have the time to add another meeting to their busy schedules.  These are students who are engaged with the organization’s online presence and are “members” in the eyes of the Office of Campus Activities, but rarely attend meetings or events.  This year, an average meeting boasted five students, four who served on the executive board.  In the beginning of the year, the students set out to target the needs of a highly-involved group and change how ASAP would engage its members.  This resulted in a cluster of ideas about changing meeting times and finding new, less involved members.

            For the first semester, I was the only graduate adviser of ASAP, working to “assess the developmental needs of students” (ACPA & NASPA, 2016, p. 10).  I had weekly one-on-ones with each student, trying to find the balance between challenge and support as an adviser.  I struggled to differentiate these meetings from those I have with my tour guides, whom I supervise.  I quickly developed a very hands-off approach to advising.  I will always be actively engaged in conversations and will be a resource and sounding board, but I was very adamant that I was not part of the student organization, and therefore should not be making any decisions about what the group should do.  I adopted the mantra “I advise, you decide”, which was not necessarily a hit: the president constantly asked me to make decisions for the group, and struggled to understand why I was quick to put the decisions back on them.

            After the first semester, it became very apparent that ASAP had plateaued.  After much effort to make meetings more accessible and engaging, their membership still floated between one and three.  Their frustration was difficult to see, but I knew that it was not my organization to fix.  I constantly threw ideas at them, and during our one-on-ones I tried to bridge the gap between what they knew would be effective and how to actively do the work.  The new, second graduate adviser and I planned a daylong retreat for the beginning of spring semester, to try to re-focus the energy of ASAP.  We first spent a great deal of time trying to “assess the organizational needs” of ASAP (ACPA & NASPA, 2016, p. 11) and what we believed they could accomplish.  We were very careful to do no harm and only suggest things that we knew were within their realm of ability.  At the retreat, we facilitated a three-year planning session, where we encouraged the students to think critically about where they would like to be in one, two, and three years.  We guided them through the activity, but made sure that they understood each step in the process and that the ideas were their own (a copy of the “ASAP 3-Year Executive Plan” is attached above). 

            As we approach the end of the semester, the organization is still struggling.  Three of the four executive members are graduation, and with that comes a sense of senioritis.  We have struggled to maintain momentum in setting up the organization for next year.  The seniors have “checked out” and are less inclined to do their work, at a time when many of their roles are greatly needed.  The president (the only junior) still has the motivation and drive for ASAP, but is working as a one-person show at times.  I have struggled as an adviser because I fully understand where the seniors are coming from, especially as they all interview for student affairs graduate programs.  However, I struggle again to balance the line of supervisor versus adviser—it is not my job to sit each of them down and say “you need to do x, y, and z.”  I have worked to individually motivate them, but sometimes it does not work effectively. 

            After a year of advising, I struggled to decide whether I would rate myself as proficient or exemplary.  My choice to choose the latter came down to my weekly one-on-ones  with the president.  Each week, we discuss any updates either of us has: typically, they have project updates, big-picture topics, and things the organization should start thinking about.  I provide updates only as necessary; for example, I would let the president know if I had approved a form for their travel, something that they, as a student, do not have the ability to do. We then discuss the plan for the executive meeting that week, followed by a review of their goals for ASAP and how the work they are doing is lining up with their one, two, and three-year plans.  In the beginning, the president was the least accepting of my hands-off approach.  They constantly asked me to do things like send emails, asked for my decisions on almost everything, and consistently questioned why I was so “disengaged”.  I knew they were coming from a place of care—at one point, they said, “I want your opinion because you are part of this team.”  And they were right: I am part of their team, but they are the organization, and I had my time in plenty of organizations as an undergraduate student.

            I say all of this because at some point, they understood what I was saying.  Now, our meetings are incredibly productive.  They use me as a sounding board, and I have seen an amazing amount of development.  When I ask them what they think or what their next step is, I can see that the wheels begin to turn.  I notice that they take ownership over more and listen to my opinion with a grain of salt, always relying on their ideas and instinct.  It is this trend and change that makes me feel that I have developed enough to be considered exemplary in advising and supporting.

​

Exemplary Competencies 

Advising and Supporting

Click here for artifact 

Organizational and Human Resource

Click here for artifact 

Organizational and human resources focuses on the people aspect of higher education, including supervision and evaluations of staff (ACPA & NASPA, 2016).  One key piece of this that I have developed is the ability to “intervene with employees in regard to morale, behavioral expectations, conflict, and performance issues” (ACPA & NASPA, 2016, p. 24).  I have always struggled with confrontation, actively avoiding it as much as possible.  For me, the difference between intervening in relation to job performance and providing constructive criticism is the nature of the act.  Telling a student that they missed an email is very different from reprimanding a student for behavior.

            One such instance that has been one of the most transformative learning experiences for me has been supervising one particular STC.  This STC is one of the funniest, most engaged students I have ever worked with.  They are in their third year in the role and are good at the logistical pieces of the job, but struggle with being kept on task.  I actively supervise this student in a very different way than I work with my other STCs.  This student is an intern in the office as well, so not only do I work with them as an STC, I supervise their entire intern experience.  When that experience began, I treated it just as I had treated my supervision of the other students: I would check in casually each day, ask how projects were going, and provide feedback if necessary.  As the semester moved along, I noticed that this student was dropping the ball in their internship.  They would forget to complete tasks or would struggle to manage their time effectively.  I was very confused, as these were issues I had never noticed in their other role.  After spending some time speaking with my supervisor, we concluded that they were struggling because they had no formal tasks—the STC role was well established and had daily tasks for the students to complete, but this role was new, and therefore had no established projects. In this internship role, there was little to no structure, and the student had nothing to benchmark against.

            After learning this, I made a conscious effort to become more formal and regimented.  We began having weekly one on ones with formal agendas for them to follow (a copy of an agenda is attached above).  The agenda followed the same script every week: agenda of items, updates from me, updates from them, task items, and any comments or concerns I was having with their work.  Each week, they knew what to expect.  From the week before, they knew what had been expected of them, and they knew what they needed to improve.  We corresponded via email, not word of mouth, so that there would always be a paper trail they could look to when working on projects.  This switch increased their productivity in a dramatic way.  I learned that it is so important to adapt to what the students may need.  Had I tried this same method on another one of my students, I am sure I would have been met with apprehension, but this worked for them and has truly been a great learning experience.

          This same student also struggled with appropriate emotional decisions.  One of my first weeks in the office, I walked into our tour guide office and was met with yelling and anger by this student.  A tour guide was rude to this STC, and did not listen when asked to complete a task.  I understood their concern; it is difficult to have to supervise peers, some who might be your own age or older.  But their response was inappropriate; especially since other tour guides were in the room.  I asked them to please step out of the room and walk me through what had happened.  They struggled to have a productive conversation about their anger and where it stemmed from.  I told them that the next time this happened, if they felt they could not appropriately address the situation, to come find me.  The next time this tour guide was rude, the same outburst happened, but the STC came and let me know.  I considered this a win, but explained to them that the outbursts were not appropriate, and that they needed to find a way to provide criticism to the student without being rude.  I struggled in these conversations, as I was telling a student that they were out of line and critiquing their behavior, not spell-checking an email.  One day, this student came to my office and, again and vented about the student.  I asked what they had said back to the tour guide, and they mentioned that they explained that they were “sorry you are frustrated, but like you, I have a job to do, and that includes asking you to stuff these folders.  I would really appreciate your help.”  To be quite honest, I almost teared up.  Finally, this STC had an appropriate response to the student.  I listened intently, provided some feedback about how to continue working with difficult tour guides, and then made sure to compliment their improvement.  I was so proud that they finally recognized the appropriate way to vent frustration and manage a difficult work environment.  Now, we constantly discuss ways to navigate peer-to-peer feedback and discipline, even using what he had learned as a guide for one of our new tour guide training. 

            I have learned so much from supervising a variety of students, each with specific needs from a supervisor.  Obviously, I have a more structured system for the aforementioned STC, but I have another student who can essentially read my mind before I ask her to do anything, but who needs to be reminded that she is not the only staff member.  A new STC is still struggling to find her confidence in the role, so I try to remain engaged but hands-off so that she can learn to think for herself and trust her decisions.  I believe I am exemplary in this competency because I have a depth of experience in supervision and human capital that is vast and diverse.  Working with these students on both their individual and collective projects has taught me how to adapt to the learning and supervision styles of others, while integrating my own styles to best fit the overall needs of the team.

​

          The leadership competency discusses the knowledge connected to being a leader (ACPA & NASPA, 2016).  One key piece of the leadership competency as it relates to being exemplary is creating a “culture of feedback for both the individual and team leadership” (ACPA & NASPA, 2016, p. 20).  Feedback has always been at the core of my professional experience.  I constantly ask for feedback, both positive and constructive—I believe that it is always better to know and improve than to not know at all.  However, feedback is not a major part of my internship.  My supervisor will constantly praise my performance, but critical feedback is hard to come by.  Our STC position did not have any formal or informal feedback procedure, which became an issue when we needed to deliver criticism.  Because we did not have any feedback measures in place, bringing up constructive criticism was difficult.

            As I transitioned into this role, I quickly understood that feedback was key for my development, as well as my students’.  Feedback, to me, is vital to developing one’s individual sense of leadership.  It is so important to take charge of one’s own development and make the changes that need to be made.  However, I recognized that I could not simply introduce this broad idea and hope that my students understood the higher-level thinking behind feedback.  I first set up the precedent that I wanted feedback.  I sat down with my STCs in our first staff meeting and asked them to always feel comfortable correcting me and telling me when I was wrong.  I discussed it in a way that was very relevant; I was new to the role, the office, and the institution, so mistakes would be inevitable.  I think this made them feel more comfortable, as I had addressed it first.  In the beginning, the students did not feel at ease with providing feedback to me.  Even when I knew I had made a mistake, they would not bring it up.  Instead, I would ask them clarifying questions about mistakes I had made; “Was I supposed to email the tour guides directly to cover this tour?” or “Did I highlight this correctly in the Excel sheet?” were two of my examples.  I hoped that, by immediately addressing the mistakes in a less-threatening way that put less on them, they were more willing to provide it on their own later.

      My next step was to address feedback with my supervisor.  I was her first graduate assistant, and to be quite honest, her desire to provide only positive feedback came from the fact that she was just a very sweet person.  She was very similar to me in that she critiqued small issues as they happened, and focused on positives in our one-on-ones.  For example, I misspoke during one of my admissions presentations, and she immediately pulled me aside and corrected me.  When we had our one-on-ones, however, those pieces of feedback were barely mentioned.  Even during our final one-on-one (which we completed in February, as she is now on maternity leave), she could think of only two big-picture criticisms from my two years. 

      Because I struggled to gain feedback on my role from my supervisor, I looked to other experiences for feedback on my own development.  I gained feedback on my supervision from my students, which was incredibly helpful.  I constantly reviewed my assessments from students when I served as the counselor on duty, where I would complete the daily admissions presentation.  The other major role I served in was planning our group visits to BGSU.  I noticed that we did not have any formal feedback process, only receiving feedback from our admissions counselors who hosted the groups.  In my second year, I created a formal assessment for these groups, so that we could continue to improve the experience and see where we had gaps in performance (a copy of the assessment is attached above). 

            One other area where I see myself as exemplary in the leadership competency is my ability and desire to “encourage others to view themselves as having potential to make meaningful contributions…in their communities” (ACPA & NASPA, 2016, p. 20).  I aim to encourage my students to become leaders in whatever way that means to them.  One way that I am to do this is by de-stigmatizing what leadership means.  I believe leadership is attainable for everyone, but that as a society we make leadership difficult to reach.  I show all my students the TedTalk “Everyday Leadership” (Dudley, 2013), in which the presenter talks about how small moments can make the difference, and that you do not need to be a president or CEO to make an impact.  I have always loved this TedTalk, but seeing it affect my students has made it come to life.

            He describes how we should always aim to have  “lollipop moments”, or small moments of leadership where our impact is not immediately seen,  because leadership does not always come in the form of major events.  Sometimes walking a student to the union in the snow and answering their questions could make their entire day.

            Overall, I try to provide leadership opportunities for my students daily.  Whether it be a new personality assessment or giving them autonomy on an office project, I believe in developing my students into leaders, which I believe helps me continue to develop my own leadership abilities.

​

bottom of page